At Shoecrafted, we want you to love your purchase. If you’re not completely satisfied, our returns and refunds policy makes it easy to return or exchange your items.

  1. Eligibility for Returns
    You may return unworn and unwashed items within 30 days of receiving your order. Please ensure all original tags and packaging are intact.
  2. How to Initiate a Return
    To start a return, please contact our customer service team at [email protected] for instructions. Include your order number and reason for the return.
  3. Return Shipping Costs
    Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., incorrect item shipped). We recommend using a trackable shipping service for your return.
  4. Refund Process
    Once we receive your returned item, we will inspect it and process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.
  5. Exchanges
    If you’d like to exchange an item for a different size or color, please initiate a return and place a new order for the desired item.
  6. Final Sale Items
    Please note that items marked as final sale are not eligible for returns or exchanges.
  7. Contact Us
    If you have any questions about our Returns & Refunds policy, please reach out to our customer service team at [email protected].

Thank you for choosing Shoecrafted! We appreciate your business.